Retail CRMBuilt to IncreaseRepeat Customers
Manage customers, loyalty, offers, purchase history, abandoned inquiries, support tickets, campaigns, and store performance across every channel.
Customers
Unified view
Loyalty
Points & rewards
Campaigns
Offer engine
Stores
Location reports
Today's Overview
Why Retail Teams Choose HNX CRM Systems
Built for retail stores, D2C brands, multi-location shops, and ecommerce sellers
Customer Memory
Know purchase history, preferences, support cases, and lifetime value.
Repeat Sales
Build reactivation, upsell, birthday, and seasonal campaigns.
Loyalty Control
Manage points, tiers, rewards, and offer eligibility.
Store Visibility
Compare store-wise customers, revenue, campaigns, and service quality.
Support Follow-ups
Track complaints, returns, exchanges, and customer satisfaction.
Built for Every Retail Growth Model
Retail Stores
Customer history, offers, support, loyalty, and purchase follow-ups.
D2C Brands
Segments, campaigns, abandoned inquiries, and repeat purchase flows.
Multi-Location Shops
Store-wise reports, shared customer records, and staff dashboards.
Ecommerce Sellers
Order follow-ups, returns, support tickets, and reactivation campaigns.
Loyalty Programs
Points, tiers, rewards, offer rules, and repeat buyer tracking.
Retail Stores
Customer history, offers, support, loyalty, and purchase follow-ups.
D2C Brands
Segments, campaigns, abandoned inquiries, and repeat purchase flows.
Multi-Location Shops
Store-wise reports, shared customer records, and staff dashboards.
Ecommerce Sellers
Order follow-ups, returns, support tickets, and reactivation campaigns.
Loyalty Programs
Points, tiers, rewards, offer rules, and repeat buyer tracking.
All-in-One Retail Dashboard
Dashboard
Customers
18.4k
12.2% this month
Repeat Buyers
3,218
8.5% this week
Campaigns
42
6 live today
Store Revenue
24.8L
9.7% this month
Repeat Buyer & Campaign Trend
Top Customer Sources
18.4k
Total
Recent Customers
View all| Riya Shah | Repeat buyer | Today, 02:15 PM | Offer Sent |
| Kunal Mehta | Return request | Today, 03:30 PM | Support |
| Aisha Khan | VIP segment | Tomorrow, 11:00 AM | Loyalty |
| Dev Patel | Abandoned inquiry | Tomorrow, 01:00 PM | Follow-up |
Retail Tasks
Send VIP offer to Aisha Khan
Due in 30 mins
Resolve return request for Kunal
Due today
Launch weekend reactivation campaign
Due tomorrow
View all tasks
Customer Journey - Simplified & Automated
From first purchase to loyal repeat customer, every touchpoint is tracked
Customer Captured
Create records from POS, online store, WhatsApp, forms, and walk-ins.
Segment Built
Group customers by value, product interest, location, and recency.
Campaign Sent
Send offers, loyalty updates, reminders, and reactivation messages.
Support Managed
Track complaints, returns, feedback, and service follow-ups.
Repeat Purchase
Improve retention with automated campaigns and loyalty workflows.
Powerful Modules for
Retail Growth
CRM Workspace
VIP Reactivation
Inactive customers 90+ days
Customer database
Purchase history
Loyalty program
Multi-store customer view
WhatsApp reactivation
More Than Campaigns - Built for Retail Operations
HNX CRM Systems helps retail teams connect customer records, loyalty, campaigns, support, purchases, and store performance so every visit can become a repeat sale.
Customer Database
Keep purchase history, preferences, loyalty, and communication in one record.
Loyalty Program
Track points, tiers, benefits, rewards, and redemption activity.
Offer Campaigns
Run segmented campaigns for festivals, birthdays, product drops, and inactive buyers.
Support Tickets
Manage returns, complaints, exchanges, feedback, and store escalations.
Multi-Store View
Understand customer behavior, revenue, and campaigns across locations.
Reactivation Flows
Bring inactive customers back with WhatsApp, SMS, email, and offer automation.
Retail CRM pricing is scoped around loyalty, customer segmentation, campaigns, purchase history, omnichannel integrations, support workflows, and AI requirements.
Starter CRM
For teams starting with retail lead capture, customer records, follow-ups, and a basic manager dashboard.
Package Price
₹99,999
Best for getting started quickly
Growth CRM
For growing teams that need custom retail fields, role permissions, automation, reports, and team dashboards.
Package Price
₹1,99,999
For growing operations
AI-Powered CRM
For teams that want AI lead scoring, smart suggestions, auto message drafts, daily planning, and report explanations for retail.
Package Price
₹4,99,999
Advanced AI capabilities included
Note: Add-ons, advanced automation flows, and custom integration charges are extra and are scoped separately.
Seamless Integrations
POS
Store billing
Shopify
Orders
WooCommerce
Online store
Campaigns
Offers
SMS
Alerts
Payments
Gateway
Loyalty
Rewards
Analytics
Reports